Providing excellent service to customers is extremely important in the digital era. Sadly organizations find it still difficult to service their customers right the first time. Most have no clue about what kind of questions customers have, and many don’t know how to deal with them swiftly and correct.
Delivering excellent service has direct impact in the way organizations engage with their customers and the results they want to achieve. Wouldn’t it be great if you could proactively engage with your customers and provide them instant, spot on, consistent information to service the customer right?
The arrival of new technologies like Artificial Intelligence, Automation, Robotization create opportunities to better serve customers and even positively surprise them. The result? Customers that stay longer and buy more.
This keynote is about the strategic impact of a customer focused approach, excellent content and how new technologies can facilitate and automate the process. A keynote that gives you practical insights on how to become a game changer in customer service.
A keynote that inspires, gives useful new insight and practical guidelines to apply smarter and better services in your business.
New technologies are used to speed up processes and to automate. This has direct impact in the way organizations engage with their customers and the results they want to achieve. Wouldn’t it be great if you could proactively engage with your customers and provide instant, spot on, consistent information to service them first time right? We all know this impacts why customers stay longer and buy more.
This workshop will guide you in the definition of “your future of service” and what is required to achieve this from a people, process, content and technological perspective. It helps you to decide what you can do tomorrow to become a successful and result driven service minded organization.
The decision making and lessons learned based on true experiences will inspire you to decide what should be your next step.
This workshop guides you through the process to get you started:
1. Insights in future perspective: purpose and definition
2. Organizational impact: new jobs, team and people
3. Content: conversational dialogues, micro content and digital communication
4. Technical enablers: speech intelligence, chatbots, apps, websites, knowledge bases
The end result: a pragmatic step approach to get you going!
|Delivery Method||Online & Offline|
|Language||Dutch (English on request)|
|Price||Please contact us at email@example.com|
Service automation // Artificial Intelligence // Digitalisering // Digital Transformation // Future of Work
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