Rogier is a proven expert in the domain of Digital Transformation. Rogier brings digital practice into DNA of companies to innovate the way they interact with customers and employees. With the use of digital technologies Rogier enables system updates that increase consciousness and make things significantly faster, better & cheaper.  
Throughout his career, Rogier has moved from marketing to management and from sales to customer service, developing a unique holistic view on customer experience, employee engagement and the importance of continuous innovation. 
Currently Rogier holds the position of partner in a Scale-Up that combines the art of change with a collective growth mindset. People remember Rogier for being a curious, competitive and energetic visionair. Rogier plays to win without losers. He never stops aiming for development of his novelty, perspective, diversification and authenticity talents.
Rogier is a great TrendActor willing to share his expertise and knowledge about digital transformation with other. A frequently asked speaker that inspires and challenge every organization.


Future Proof customer relations

Online keynote

Your customers move faster than ever and surely technology is not slowing things down. Our organisational system aims at efficient customer delivery and have reasonable boundaries to act within. 
For most organisations it is a big challenge to meet customer demand and expectations as it evolves. Due to a new reality, customers no longer compare your company with competitors. 
They expect you to deliver in real-time, like Google or Facebook does.  In order to anticipate on changing customer and employee expectations we need serious updates for our organisational systems.
In this keynote Rogier demonstrate what those updates mean and how to employe them. 


Digital Transformation

Innovation is happening in a fast pace.  Organization have to adapt and transform their business to satisfy the customer and meet customer requirements.
TrendActor, Rogier Smit and domain expert in managing digital transformations has created a workshop that will help you in today’s challenges to become and stay customer fit.
Rogier will explain how to manage the digital transformation. He will share best practices and lessons learned. With a small team of people, you will explore and choose the most important challenge your organization currently faces in sustaining customer relations.
After scanning latest trends and technologies in the market, you will be able to create several solutions. After participating this workshop, you will be able to build sustainable, long term solutions for your organization to meet evolving customer expectations. With all the creative work we do together, at the end of the workshop you have a definite winner to bring back home and implement. 

Delivery Methode Online
Date T.b.d.
Location T.b.d.
Language Dutch (English on request)
Duration 4 hours
Price Please contact us at



Wednesday 18.03.2020 - Utrecht, Netherlands

Workshop Backcasting

Wednesday 11.03.2020 - Utrecht, Netherlands


Service automation // Artificial Intelligence  // Digitalisering // Digital Transformation // Future of Work


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