Providing excellent service to customers is extremely important in the digital era. Sadly organizations find it still difficult to service their customers right the first time. Most have no clue about what kind of questions customers have, and many don’t know how to deal with them swiftly and correct.
Delivering excellent service has direct impact in the way organizations engage with their customers and the results they want to achieve. Wouldn’t it be great if you could proactively engage with your customers and provide them instant, spot on, consistent information to service the customer right?
The arrival of new technologies like Artificial Intelligence, Automation, Robotization create opportunities to better serve customers and even positively surprise them. The result? Customers that stay longer and buy more.
This keynote is about the strategic impact of a customer focused approach, excellent content and how new technologies can facilitate and automate the process. A keynote that gives you practical insights on how to become a game changer in customer service.
A keynote that inspires, gives useful new insight and practical guidelines to apply smarter and better services in your business.
Every contact you have with current or potential customers must reinforce your brand. You want to remind people of what you want them to remember about your brand and the business it represents. But that’s only half the story.
Even the biggest brands out there are relying more and more on the personal brands of influencers through ‘influencer marketing.
You can do this too. Playing the long game and building your personal brand always plays out.
Leave the quick sale and trying to convert customers on the first interaction.
Focus on branding and creating an experience.
Apple never tries to “convert” you into buying an iPhone. Instead, they paint a picture of the “iPhone experience.” They focus on branding.
In his talk, Coen will show you how to combine building a brand for your business and combine it with your personal brand.
Where do the two intersect and what are the long-term benefits.
After the talk you will at least walk away with:
- How to beat the competition through branding
- Why personal branding is key to long term success
- How to act like a media company
- Actionable personal branding strategies.
“In 30 years, a robot will likely be on the cover of the best CEO. Machines will do what human beings are incapable of doing. Machines will partner and cooperate with humans, rather than become mankind’s biggest enemy.”
Quote: Jack Ma, Founder Alibaba
Today there are an endless number of things to discover about Robotics. Companies and business leaders need to become aware of the trends in Robotics and how these trends can be applied in today business.
At this Keynote, TrendActor, Arthur de Crook will explain the trends, developments in Robotics and how these can be applied in your business.
Do you also recognize the following?
• The world is shifting to Connected Services
• Almost all products contains software and generate data
• Your customers start understanding the value of Data • Be overtaken by competitors with new Services
• Own developments to make this change did fail
Technological developments are developing rapidly. The relevance of Data is becoming large. Your market is shifting to a market of Services. The role of IoT within this change is large. IoT enables the creation of connected products and generates data. In this keynote Aart explains IoT, the Digital Twin concept, IoT driven business models, Successful IoT examples, the route for change, The Make, Buy, Ally Strategy and “The maximize success approach”.
A non-technical keynote that certainly needs to be heard by general and commercial and marketing management but also by sales who want to remain the best in their sector.
Also, a very inspiring keynote for general company inspiring meetings.
Your customers move faster than ever and surely technology is not slowing things down. Our organisational system aims at efficient customer delivery and have reasonable boundaries to act within.
For most organisations it is a big challenge to meet customer demand and expectations as it evolves. Due to a new reality, customers no longer compare your company with competitors.
They expect you to deliver in real-time, like Google or Facebook does. In order to anticipate on changing customer and employee expectations we need serious updates for our organisational systems.
In this keynote Rogier demonstrate what those updates mean and how to employe them.
Blockchain, the distributed ledger technology that generates so much buzz and has so many expectations to fulfill, is still on its way up.
A lot has been said, yelled sometimes even, and now it’s time to see what sticks and discover how Blockchain can add true value. According to Gartner, Blockchain has reached the ‘Through of Disillusionment’ phase: the hype fades, while ‘trial and error’ slowly make place for focused business cases. In this, the value-add of Blockchain is leading.
In this Keynote Peter will update you on the status of this technology from a theoretical but mostly practical and pragmatical point of view. He shares ‘real life’ business cases showing the functionalities and possibilities fulfilled by using Blockchain technology.
Peter Mols is a passioned blockchain entrepreneur who is involved in many blockchain projects. An inspiring and eye-opening keynote!!
Commerce and Marketing has become a delicate balancing act: we must now combine on- with offline, old with new marketing tactics, creative with analytical thinking.
These days, marketers are more than ever expected to combine hard with soft skills. Hard skills to get the job done, soft skills to create the type of cross-fertilization needed to gain a 360° view on the customer. While marketing is shifting towards the technical and analytical sides, the need for soft skills is also on the rise. When it comes to career success, EQ -the combination of self-awareness, self-regulation, motivation, empathy and social skills- is becoming more important in most business positions.
What people need is ‘serial mastery’. Serial masters have a core set of highly valuable skills which they love and that are of value to businesses. Serial masters are also flexible about the field of profession they’re in and the industries in which they operate. They re-invent themselves multiple times throughout their careers to stay meaningful in a changing, job market. They truly are lifelong learners.
Philippe Gosseye is a passioned marketeer who wrote the book ‘the extraverted nerd’. In his keynote he will explain the shift in marketing. An inspiring and eye-opening keynote!!
Artificial Intelligence will not only change what we do, but also who we are. The development in data science is going extremely fast and offers a numerous of new applications.
Artificial Intelligence is expected to have the most far-reaching impact: on global economies, on industries and organizations enabling to provide new and smarter solutions and to re-imaging their business processes.
In this keynote Arno Nienhuis will explain the rise of Artificial Intelligence. He will explain the differences between terminologies as big data, machine learning, deep learning, NLP, etc. after which the audience is able to really understand what Artificial Intelligence can do.Not technical but in an understandable way.
In his keynote he makes clear how and where Artificial Intelligence in today’s world can be applied.
Artificial Intelligence create great possibilities but also bring great responsibilities. Topics as bias – ethics – security are also part of his keynote.
After this keynote the audience will really understand what Artificial Intelligence is and how this will impact organizations, and also ourselves as a customer or employee.
This keynote can be tailored to every audience (industry, profession, customers, social for good).
Ever accelerating technology is shortening the lifecycle of many companies. Some find out how to prosper, many die due to lack of resilience & creativity. The ”Comfort–Crisis paradox” keeps you in place doing business because of short time profit or makes you move like a scared rabbit as a result of urgency. In this ever faster changing world we need to create a new way we operate.
In his keynotes Peter provides valuable insights on the patters of exponential technologies and dynamics of digitization. Not only will you be fueled with ideas for future leadership and strategy, Peter knows how to create an ‘possibility rush’ that puts people to action!
Need some positive energy on personal and business
futurism? Go attend this keynote!
The customer buys differently than before. 67% of the B2B buying process nowadays takes place online, without you being involved as a retailer or seller.
If you do not respond to this as a company, you will miss out a lot of sales. This keynote is about changing the sales behavior and building a new daily routine. A new sales routine where the sales is online, finding the right buyer, engaging and educating the B2B buyer with the right content.
This keynote explains the power of social selling and will make you understand that with a new routine you can easily increase your network, pipeline and revenue.
Toni has trained thousands of sales in small and large companies. With practical examples and use cases he will inspire the audience! A keynote that can’t be missed for everyone who is contact with customers.
Do you also recognize the following?
• The modern customer buys differently.
• Customers expect much more than ever before.
• Managers no longer know which new developments they must follow.
• Be overtaken by competitors online.
• Wonder pills such as individual training and some smart tools do not work.
Technological developments and a new competitive field are developing rapidly. The unlimited digital possibilities have a huge impact on the current commerce of businesses. The person who responds best to this is the winner.
In addition to a modern on- and offline commercial blueprint, this requires a new modern daily routine from the current commercial employee. In this keynote, Wessel Berkman explains in an enlightening way how commerce is changing in the digital age. Wessel clearly explains how you have the best chance of continuing to operate successfully in the coming years due to a commercially.
A keynote that certainly needs to be heard by general and commercial management but also by sales who want to remain the best in their sector. Also a very inspiring keynote for sales kick-offs.
First web, then mobile, now Augmented Reality. AR overlays information on top of your real world. And innovative companies who are already have implemented AR are experiencing serious benefits that exceeding by far the status of gimmick. For example: the way AR makes products ‘come to life’ within a customer’s personal context is a game changer for securing sales.
The same practical usefulness holds for Virtual Reality (VR) were the user is closed off and immersed in another reality, like a future house or an on-site production facility. Simulating these situations, allow workers to train on future work and situational awareness.
In this Keynote, Jos Westerkamp, will not talk about things that will someday be possible but about AR/VR cases that are actual today in place. After this Keynote you have a clear understanding of how AR and VR work and the 4 pillars of a successful immersive project.
Government – we are all affected by it, but what should it look like in the future and what will it do? Around the world citizens’ trust in government is falling.
Meanwhile, rapid technological developments are making even the most advanced governments look flat-footed as people connect, exchange ideas and form new communities in radically different ways.
These developments are influencing power relations in society and will eventually lead to new forms of democracy and governance. It is becoming increasingly clear that the models of government we’ve relied upon for generations need radical rethinking. We need a bold new vision for how governments around the world should look, think and act.
Arthur Dallau will provide a clear view on public sector of the future in his keynote.
We know from our experience over the past decade that people are not looking for change. Even Leaders tend to stay in their comfort-zone. Change has become part of everyone’s life. The pace of innovation is extremely fast. We need to change more and faster than ever before. We should learn how to transform our organization, our culture, our people and ourselves. There it starts.
Thinking about change & transformation, we have to consider:
• The meaning and impact of paradigms
• The meaning & impact of convictions
• The impact of paradigms & convictions on new strategies
Guy Janssens presents Competences for Change and Transformation in your own organization. He presents in an understandable and inspiring way. A presentation that will give you and your organization new insights, lessons learned will be shared and you’ll be challenged and helped to apply this to your own situation. This presentation has inspired many senior managers to approach change in a different and successful way.
Interested in our products or would you like to be a TrendActor?